Question 1

What does Research Use Only mean?

Accepted Answer

Research Use Only means these materials are supplied for laboratory and in-vitro research use only. They are not foods, drugs, supplements, or medical devices. They are not for human or veterinary use, not for human consumption, and not for any diagnostic or therapeutic use.

Question 2

Why do I have to confirm an attestation before browsing?

Accepted Answer

The catalog and checkout sit behind an age and research-use attestation gate. Confirming it records that you are of legal age and that any materials you order are intended solely for laboratory research use. It appears once and is required to proceed.

Question 3

Is every lot tested?

Accepted Answer

Yes. Each production lot is sampled and tested by an independent third-party laboratory across identity, purity, mass, endotoxin, and appearance. We do not self-certify results.

Question 4

Where can I find the Certificate of Analysis?

Accepted Answer

Each product page publishes the Certificate of Analysis for its current lot. You can also browse the full COA index on the Lab and COAs page. The lot number on your packaging corresponds to the published COA.

Question 5

How are materials supplied and stored?

Accepted Answer

Materials are supplied as lyophilized powder. Store at -20C and keep sealed until use. Any reconstitution or downstream handling is performed by the buyer according to their own laboratory protocol.

Question 6

How is my order shipped?

Accepted Answer

Orders ship discreetly in protective packaging, and you receive tracking once your order is dispatched. Lot numbers on the packaging match the Certificate of Analysis published for that lot.

Question 7

What is your return policy?

Accepted Answer

Because these are research materials with cold-chain and integrity requirements, opened or temperature-sensitive items cannot be returned once delivered. If an order arrives damaged or incorrect, contact support promptly with your order and lot number and we will make it right.

Question 8

Can you advise on how to use these materials?

Accepted Answer

No. We provide compound identity and analytical specifications only. We cannot provide usage guidance, protocols, or any application advice. Buyers are responsible for using materials in accordance with the laws and institutional policies that apply to their work.

Questions, answered.

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