Privacy Policy

This Privacy Policy explains how Medlly LLC (“Medlly,” “we,” “us”) collects, uses, and shares information in connection with the research.medlly.org storefront and the sale of research-use-only materials (the “Services”). It does not apply to any separate physician or telehealth service.

We collect the following categories of information:

• Order and contact details: name, email address, phone number, and billing and shipping addresses you provide to place and receive an order.
• Transaction information: the items ordered, order number, amounts, and fulfillment status. Card details are entered with and held by our payment processor; we do not store full card numbers.
• Attestation record: a record that you affirmed you are at least 21 and are acquiring materials for laboratory research use only.
• Device and usage data: standard log and analytics data such as IP address, browser type, and pages viewed, used to operate and secure the site.

We do not collect medical history, diagnoses, prescriptions, or any protected health information through this storefront.

We use the information above to:

• process, fulfill, and ship your orders;
• communicate with you about an order, including delivery and support;
• verify eligibility and the research-use attestation;
• operate, secure, and improve the Services and prevent fraud or misuse;
• comply with applicable legal and recordkeeping obligations.

We share information only with service providers who help us run the Services, and only as needed for them to perform their function:

• Payment processors: to authorize and settle payments.
• Fulfillment and shipping providers: to pack and deliver your order to the address you provide.
• Infrastructure and analytics providers: to host, secure, and measure the Services.

We may also disclose information where required by law, to enforce our Terms, or to protect the rights, safety, and property of Medlly or others. We do not sell your personal information.

We use cookies and similar technologies that are necessary for the site to function (for example, to remember your cart and your attestation) and, where applicable, to understand aggregate usage. You can control cookies through your browser settings; disabling some cookies may affect site functionality. For the categories of cookies we use and how to control them, see our Cookie Notice.

We retain order and transaction records for as long as needed to fulfill the order, provide support, and meet our legal, tax, and recordkeeping obligations, after which we delete or de-identify the information.

We use reasonable administrative, technical, and physical safeguards designed to protect the information we hold. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on where you live, you may have the right to access, correct, delete, or port certain information, or to object to or restrict certain processing. To make a request, contact us using the details on our contact page. We will respond consistent with applicable law and may need to verify your identity first.

The Services are intended only for users who are at least 21 years of age and are acquiring research materials for laboratory use. The Services are not directed to children, and we do not knowingly collect information from anyone under 21.

We may update this Privacy Policy from time to time. The “Last updated” date above reflects the current version. Material changes will be posted on this page.

Questions or data-rights requests can be directed to Medlly LLC at [email protected] or through the contact page.